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Member Services

5 min read

Stop Measuring Tickets, Start Measuring Value

Sidecar Team: Aug 10, 2026, 12:24:52 PM

For decades, the standard for success in member services has been defined by the dashboard. We look for green lights, low numbers, and empty queues....

Sidecar Sync Episode episode 146 cover featuring Amith Nagarajan, Mallory Mejias, and Torey Carter-Conneen

40 min read

AI-Powered Service for Landscape Architects with Torey Carter-Conneen | [Sidecar Sync Episode 146]

Mallory Mejias: Aug 10, 2026, 11:22:59 AM

Summary: In this interview episode, Mallory Mejias and Amith Nagarajan sit down with Torey Carter-Conneen, CEO of the American Society of Landscape...

Member Engagement Sidecar Sync Podcast Leadership Member Services AI Education member personalization

A minimalist illustration of an empty 24/7 hotel front desk at night, with brochures, a bell, a laptop, a lamp, and a star-filled window.

7 min read

Your Members' Expectations Are Being Set by Amazon, Not Your Peers

Mallory Mejias: Mar 25, 2026, 6:30:00 AM

Your members don't compare your website to other association websites. They compare it to every other digital experience they have in a day —...

Member Services Innovation Experimentation

A table-top comparison of two conceptual sketches for an AI audio agent. On the left, a crumpled napkin shows a rough hand-drawn flowchart. On the right, a neat engineering blueprint transforms the sketch into a technical, labeled architectural diagram of deep neural networks and NLP engines.

6 min read

From Hackathon to Live Product in 60 Days: A Playbook for Association AI Experiments

Mallory Mejias: Mar 24, 2026, 6:30:00 AM

In late January, a group of 14 people gathered at a beach house in Florida for six days. They worked 16 to 18 hour days, mostly self-directed, with...

AI Agents Member Services Innovation AI Audio

A stylized, vector-style illustration depicting a signal path traveling between two tin cans. On the left, a horizontal tin can has orange sound waves emanating from it, representing speaking. A wavy wire connects this can to a sequence of components along the path: a cluster of gray gears, a green rectangular circuit board, and a gray funnel. The wire finally connects to a vertical tin can on the right, which is slightly tilted as if for listening. The image is on a solid light background with subtle gray shadows beneath the cans.

6 min read

How We Built Grace: The Tech Stack Behind Sidecar's Voice AI Agent

Mallory Mejias: Mar 23, 2026, 11:44:51 AM

Sidecar recently launched Grace, a voice AI agent that lives on our website. You can talk to her about Sidecar's offerings, ask questions about the...

AI Agents Member Services AI Audio

Meticulously sculpted topiary hedge beside an overgrown, neglected vegetable garden—lush vines, rotting tomatoes, and tangled squash—highlighting stark contrast under warm afternoon light.

5 min read

The AMS Replacement Can Wait. Here's Where Associations Should Actually Be Investing.

Mallory Mejias: Mar 20, 2026, 9:09:37 AM

Ask a room full of association leaders what's standing between them and meaningful AI adoption, and a version of the same answer comes up repeatedly:...

Artificial Intelligence AI Data Platform Member Services Legacy Systems

A playful illustration of a smiling robot effortlessly juggling productivity icons

6 min read

Why 2026 Is the Year AI Agents Finally Go Live

Mallory Mejias: Jan 6, 2026, 1:57:14 PM

AI agents have been "coming soon" for a while now. Every year brings new announcements, new frameworks, new promises about autonomous systems that...

AI Agents Leadership Member Services AI Education

A wide, modern abstract illustration featuring a faceted charcoal gray prism with slight transparency against a light teal and sage background.

6 min read

7 AI Predictions That Will Shape Associations in 2026

Mallory Mejias: Jan 5, 2026, 10:30:51 AM

We're officially in the second half of the decade. And if 2025 felt like the year AI went from interesting to unavoidable, 2026 is shaping up to be...

AI Agents Artificial Intelligence Leadership Member Services Open Source AI Education

Cheerful cartoon hotel concierge with open arms at a modern, colorful front desk.

4 min read

The Future of Member Services: When "World-Class" Actually Becomes Possible

Mallory Mejias: Jan 5, 2026, 6:30:00 AM

Every association claims to offer excellent member service. Mission statements promise it. Strategic plans prioritize it. Staff work hard to deliver...

AI Agents Artificial Intelligence Member Services

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