5 min read
Stop Measuring Tickets, Start Measuring Value
For decades, the standard for success in member services has been defined by the dashboard. We look for green lights, low numbers, and empty queues....
association leadership
7 min read
Why Your Association Needs to Mandate AI Training Now
Many association leaders treat artificial intelligence like an optional professional development elective. They might offer a stipend for an online...
5 min read
The Case for an AI Referee: Navigating the Future of AI Governance
Imagine a high-stakes professional sports match where the rules are being written as the players run down the field. One team introduces a new play...
5 min read
Intelligence as a Commodity: Why Your AI Strategy Must Be Model-Agnostic
Many association leaders feel a quiet pressure to pick a side. In the early days of any technological shift, we look for the winner—the one platform...
5 min read
Beyond the 30-page policy: A practical approach to AI governance
Many association leaders face a common instinct when a new technology arrives. They want to protect the organization by building a wall of rules....
6 min read
The 'suspender' strategy: how to build an internal AI culture
Many association leaders find themselves in a difficult position regarding artificial intelligence. On one hand, the technical potential of the...
6 min read
AI Jobs: Why Some Organizations Grow While Others Cut
The narrative surrounding artificial intelligence and the workforce often feels like a foregone conclusion. If you follow the mainstream headlines,...
5 min read
Who Is Accountable When Your AI Agent Makes a Mistake?
Imagine a corporation with no human employees, no human executive team, and no human shareholders. The marketing campaigns are generated and deployed...
5 min read
Stop De-Weirding Your AI: Why Enterprise Logic Kills Innovation
This post draws on Wharton professor Ethan Mollick's recent article, "The IT department: Where AI goes to die," which we analyzed on a recent episode...